Important Update: Changes to the Big Data Europe Website
We want to inform our customers about an important change regarding the big-data-europe.com website.
Unfortunately, the platform provider that hosted the Big Data Europe website has shut down the platform entirely. This decision was made by the provider and occurred without offering any alternative service or migration path. As a result, the Big Data Europe website can no longer operate as it previously did.
What This Means
Because the underlying platform has been discontinued, some features that were previously automated are no longer available. In particular:
- Top-ups are no longer processed automatically
- Balance checks are no longer automatic
- These processes now need to be handled manually
- In some cases, processing may take up to 24 hours
We understand that this change may be inconvenient, and we want to assure customers that this situation was completely outside of our control. As soon as we were informed of the shutdown, we began working on the best possible solution to maintain service continuity.
Our Solution
To ensure that customers can still purchase packages, top up their data, and check balances, we have created a new page within our main website.
All services previously accessed through Big Data Europe are now available here:
The big-data-europe.com domain will now redirect to this new page, making it easy for customers to find the correct location.
What Customers Should Do
If you need to:
- Purchase a new Big Data package
- Top up an existing plan
- Check your balance
Please visit the new page above.
Our team will continue processing requests as quickly as possible. While some actions may take longer than before due to the manual processing involved, we are doing everything we can to keep things running smoothly.
Thank You for Your Patience
We appreciate your understanding during this transition. Although the closure of the original platform was unexpected, we are committed to continuing to provide reliable service and support for all Big Data Europe customers.
If you have any questions or need assistance, please don’t hesitate to contact our support team.
Frequently Asked Questions
Is Big-Data-Europe.com still working?
The original Big Data Europe platform provider has shut down their system, which means the previous website can no longer operate as before. The domain will now redirect to our new page where purchases, top-ups and balance checks are handled.
Is my Big Data Europe SIM still working?
Yes. Your SIM and service remain active. The change only affects how purchases, top-ups and balance checks are processed.
Why are top-ups no longer instant?
Because the original platform provider shut down their system, automated processing is no longer available. Top-ups are now processed manually.
How long do top-ups take now?
Most requests are completed as quickly as possible, but in some cases processing can take up to 24 hours.
Where can I purchase packages or request a top-up now?
All purchases, top-ups and balance checks are now handled through our new page here.
Why did this change happen?
The platform provider that powered the Big Data Europe website discontinued their service and shut down the platform without offering an alternative. This change was outside of our control.
What is the best way to manage my Big Data Europe service now?
Please use the new page above for purchases and requests. Our team will process these as quickly as possible.
